TERMS
Payment - Credit/Debit Card Sales
We accept payment by major credit/debit cards.
Please do not send your credit card details to us via e-mail; this is not secure.
For on-line orders, credit card details are processed on our secure server, guaranteeing security and convenience. You must be the registered card holder to order any item from The Hop Shop.
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Returns
Non-Faulty Goods - You have the right to cancel your order and obtain a refund or replacement within 28 days of the day of receipt of the goods (UK only). Goods must be returned in an 'as new' condition, in original packaging. To arrange return please telephone us at 01959 523219. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or send goods by special delivery (which has to be signed for) when returning goods. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will be given within 30 days of cancellation - see Refunds below for full details.
Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by telephone (01959 523219), mail, or e-mail to request a return of goods (in the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or email). We will then advise you of how to return the items to us (or we may arrange for collection by our own carrier). We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer in addition to the cost of the individual item.
Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, which a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging. Faulty goods should be returned in original, undamaged packaging where possible.
Refunds - In the case of a refund we will generally make payment within 14 days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed.) The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out withon 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent or issue a refund. Goods should not be returned without prior agreement. Always contact us before returning goods. Please return all goods with the original paperwork - this allows us to deal promptly with your returned items.
Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns
Please send goods in suitable packaging (preferably by Recorded Delivery) to;
The Hop Shop, Castle Farm, Shoreham, Sevenoaks, Kent TN14 7UB.
Contact Details
Email: sales@hopshop.co.uk
Telephone: 01959 523219 10am to 5pm Monday to Friday.
All calls to the above telephone number are charged at the standard rate.
Complaints
We endeavour to respond to all complaints within 5 working days. If you with to make a complaint:
Email: sales@hopshop.co.uk
Privacy Policy
Personal details are collected during the ordering process. Any information given during the ordering process is held by The Hop Shop for purposes of processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally send out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, or by making a selection on the check box when entering your customer details within the order process. Credit Cards details are held for billing purposes relating to your order only. For enquiries regarding our privacy policy please email sales@hopshop.co.uk.
Notes
The Hop Shop does not send random marketing emails to personal email addresses (spam).
The Hop Shop conforms fully to the data protection act 2000.
This site uses cookies for the purpose of storing your order information. This information is removed after completion of sale and in any event after 24hrs. We do not use cookies for any other purpose.
Company Details
William Alexander (Shoreham) Ltd trading as The Hop Shop, Registered in England & Wales, Company No. 1978291.
Registered Office: Castle Farm, Shoreham, Sevenoaks, Kent TN14 7UB.
VAT No: 356 6778 04.
Payment - Credit/Debit Card Sales
We accept payment by major credit/debit cards.
Please do not send your credit card details to us via e-mail; this is not secure.
For on-line orders, credit card details are processed on our secure server, guaranteeing security and convenience. You must be the registered card holder to order any item from The Hop Shop.
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Returns
Non-Faulty Goods - You have the right to cancel your order and obtain a refund or replacement within 28 days of the day of receipt of the goods (UK only). Goods must be returned in an 'as new' condition, in original packaging. To arrange return please telephone us at 01959 523219. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or send goods by special delivery (which has to be signed for) when returning goods. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will be given within 30 days of cancellation - see Refunds below for full details.
Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by telephone (01959 523219), mail, or e-mail to request a return of goods (in the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or email). We will then advise you of how to return the items to us (or we may arrange for collection by our own carrier). We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer in addition to the cost of the individual item.
Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, which a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging. Faulty goods should be returned in original, undamaged packaging where possible.
Refunds - In the case of a refund we will generally make payment within 14 days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed.) The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out withon 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent or issue a refund. Goods should not be returned without prior agreement. Always contact us before returning goods. Please return all goods with the original paperwork - this allows us to deal promptly with your returned items.
Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns
Please send goods in suitable packaging (preferably by Recorded Delivery) to;
The Hop Shop, Castle Farm, Shoreham, Sevenoaks, Kent TN14 7UB.
Contact Details
Email: sales@hopshop.co.uk
Telephone: 01959 523219 10am to 5pm Monday to Friday.
All calls to the above telephone number are charged at the standard rate.
Complaints
We endeavour to respond to all complaints within 5 working days. If you with to make a complaint:
Email: sales@hopshop.co.uk
Privacy Policy
Personal details are collected during the ordering process. Any information given during the ordering process is held by The Hop Shop for purposes of processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally send out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, or by making a selection on the check box when entering your customer details within the order process. Credit Cards details are held for billing purposes relating to your order only. For enquiries regarding our privacy policy please email sales@hopshop.co.uk.
Notes
The Hop Shop does not send random marketing emails to personal email addresses (spam).
The Hop Shop conforms fully to the data protection act 2000.
This site uses cookies for the purpose of storing your order information. This information is removed after completion of sale and in any event after 24hrs. We do not use cookies for any other purpose.
Company Details
William Alexander (Shoreham) Ltd trading as The Hop Shop, Registered in England & Wales, Company No. 1978291.
Registered Office: Castle Farm, Shoreham, Sevenoaks, Kent TN14 7UB.
VAT No: 356 6778 04.
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